Rastogi Electricals Logo
Rastogi Electricals

Legal

Privacy Policy

Effective Date: 1st May, 2026. This policy explains how Rastogi Electricals collects, uses, stores, protects, and shares your personal information when you use our website or contact us.

By using our website or contacting us, you agree to the practices described here. If you do not agree, please refrain from using the website or submitting personal information.

1. Information We Collect

  • Full name, email address, phone number, delivery or billing address where relevant, and any other information you provide in your message or enquiry.
  • Job application details such as resume, qualifications, and work history.
  • Technical and usage data such as IP address, browser type, pages visited, and referring URLs.
  • We collect only information necessary for the purposes stated in this policy and do not knowingly collect personal data from individuals under 18.

2. How We Use Your Information

  • Respond to enquiries and provide customer support.
  • Fulfill requests for product information and wholesale or retail pricing.
  • Process and confirm orders and coordinate delivery where applicable.
  • Process job applications and related hiring communications.
  • Send relevant updates where you have consented, improve the website, verify identity, prevent fraud, and maintain records or comply with legal obligations.

3. Legal Basis for Processing

  • Your consent when you voluntarily submit a form, enquiry, or job application.
  • Contractual necessity to fulfil an order or service you have requested.
  • Legal obligation where data must be retained under applicable Indian law.
  • Legitimate interests for fraud prevention, service improvement, and website security.

4. Data Security

  • We implement standard technical and organisational security measures to protect personal information from unauthorised access, alteration, disclosure, or destruction.
  • No method of internet transmission or electronic storage is completely secure, and absolute security cannot be guaranteed.

5. Data Retention

  • Customer enquiry and order records are retained for a reasonable period for customer service and compliance purposes.
  • Job application data is retained during recruitment and for a reasonable period thereafter, unless earlier deletion is requested.
  • Website analytics data is retained in aggregate form and not linked to individuals beyond standard retention periods.
  • When data is no longer required, it will be securely deleted or anonymised.

6. Sharing Your Information

  • We do not sell, trade, rent, or share personal information with third parties for their own marketing purposes.
  • Information may be shared only with trusted service providers, delivery or logistics partners, or where required by law, to protect legal rights, or for fraud prevention and law enforcement.

7. Third-Party Links

  • Our website may contain links to third-party websites, including manufacturer or brand websites such as Havells, Anchor, Polycab, KEI, and others.
  • We are not responsible for the privacy practices or content of external sites, and we recommend reviewing their privacy policies.

8. Cookies

  • Our website may use basic cookies or similar technologies to enhance user experience and analyse website traffic.
  • Analytics data is collected in aggregate and does not directly identify you.
  • You can disable cookies through your browser settings, though some features may not function correctly as a result.
  • We may use third-party analytics tools such as Google Analytics, which operate under their own privacy policies.

9. Fraud Awareness

  • We will never ask you to make payments to any personal bank account, UPI ID, or unverified channel.
  • We will never ask for banking credentials, OTPs, passwords, or Aadhaar/PAN details through online forms, WhatsApp messages, or phone calls.
  • If you receive suspicious communication claiming to be from Rastogi Electricals, do not respond and contact us immediately to verify.
  • If you suspect fraud, report it to rastogi97electricals@gmail.com or call +91 98186 11429 / +91 98716 90207.

10. Your Rights

  • Access: request a copy of the personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of your data, subject to legal retention obligations.
  • Withdrawal of consent: withdraw consent for non-essential communications or processing at any time.
  • Grievance redressal: raise a complaint with our Grievance Officer.

11. Grievance Officer and Contact

  • Grievance Officer: Rastogi Electricals (Proprietor).
  • Address: 1592-93, M.J Building (Behind Diwan Hall), Bhagirath Palace, Chandni Chowk, Delhi – 110006.
  • Email: rastogi97electricals@gmail.com.
  • Phone: +91 98186 11429 / +91 98716 90207.
  • We will acknowledge grievances within 48 hours and aim to resolve them within 30 days of receipt.

Need to contact us?

Email rastogi97electricals@gmail.com or call +91 98186 11429 / +91 98716 90207. You can also visit our store at 1592-93, M.J Building (Behind Diwan Hall), Bhagirath Palace, Chandni Chowk, Delhi – 110006.

For updates and helpful reads, check our Blog .

See also our Terms & Conditions.